Last Updated: November 21, 2023.
We, at Tailor Brands Ltd., together with our affiliated companies (collectively: “Tailor Brands”, “we”, “us”, or “our”) put great efforts to make sure that we secure personal data related to you and use it properly.
We provide an AI-powered platform that helps to develop, launch, and manage a business, and that includes logo design and branding capabilities, including but not limited to the ability to create and manage a logo, website, domain name, business mailbox, digital business card, and graphic designs (such as presentations, social tools, and other marketing materials); purchase printing branded products; engage with our experts to access premium features in the platform; and, where applicable, manage compliance aspects of a business, including the ability to submit a limited liability company and trademark registration applications (collectively, our “Services”).
This Tailor Brands general privacy policy (this “policy” or “privacy policy”) applies when we process personal data related to you when you visit our website, use our Services, become our affiliate, or contact us.
We supplement this general policy with specific disclosures related to territorial laws, as follows:
Appendix A: Privacy Policy Under EU Data Protection Laws. Read More
Appendix B: Privacy Policy Under U.S. State Consumer Privacy Laws. Read More
Appendix C Privacy Policy Under Brazilian privacy protection laws. Read More
These supplements should be read together with this general policy.
You are not legally obligated to provide us with any personal data. However, our ability to provide you with the Services depends on receiving and using personal data related to you, as we further describe in this policy.
If you share with us personal data about someone else, you must direct that person to this policy and receive that person’s express authorization beforehand.
If you are under 18 years of age, you do not have authorization or permission to access or use our website and Services.
The term “personal data” refers to information that identifies an individual or relates to an identifiable individual. For example, personal data related to you is your name, email address, and phone number.
The summary below will provide you with a quick and clear view of our practices. Each section in the summary includes a link to the corresponding chapter in the policy. Please take the time to read our full policy. If you do not agree to this policy, please do not access or use our website and Services.
SUMMARY OF THE GENERAL PRIVACY POLICY
| What types of personal data do we process? | We receive, collect, and store any information you provide via our Services or give us in any other way. For example, when you visit our website, use our Services, or contact us, we receive information related to you, such as your name, job title, email address, physical address, zip code, and phone number. Read More | |
| What do we do with personal data? | We use personal data to provide our Services, to maintain and manage them, to make them better and continue developing them, and to protect them from misuse, fraud, identity thefts, cyber-attacks, and other law violations. We also use personal data to send notifications and marketing materials, to request and receive feedback, and to provide support. Read More | |
| With whom do we share personal data? | We engage with service providers and business partners who have access to personal data, for example, to send email and text messages and to provide us with analytics about the use of our Services. We also share personal data with our affiliate entities. Read More | |
| Do we disclose personal data to authorities? | We will obey orders and other lawful requirements by authorities to disclose information. Read More | |
| Do we process aggregated and analytical information? | We use standard analytics tools. We process statistical, or aggregated information and will share it with our affiliates for legitimate business purposes. Read More | |
| What are your choices? | You can opt out of our mailing lists and terminate your use of our Services. You can also request to exercise your privacy rights under applicable laws by contacting us at [email protected]. Read More | |
| For how long do we retain personal data? | We retain personal data as needed to fulfill the purposes of processing as described in this policy. We will keep aggregated non-identifiable information without limitation. Read More | |
| Do we transfer personal data outside your territory? | We keep personal data related to you in Israel, U.S., UK, EU, and other sites. Our data hosting service providers provide us adequate security and confidentiality commitments. Read More | |
| How do we secure personal data? | Information security is an important factor for maintaining adequate privacy protection. We invest a great deal in implementing systems, applications, and procedures to secure personal data, to minimize the risks of data misuse such as data theft, damage, or loss of information, and from unauthorized access or use of information. Read More | |
| Do we update this privacy policy? | From time to time, we update this policy to comply with applicable law or to reflect changes to our processing practices in relation to personal data. Read More | |
| How can you contact us? | If you have questions or comments about this policy, please contact us at [email protected]. Read More | |
1. What types of personal data do we process?
1.1. We receive, collect, and store any information you provide via our Services or give us in any other way.
1.2. For example, when you visit our website, use our Services, or contact us, we receive information related to you, such as:
1.2.1. Your name, email address, physical address, zip code, and phone number.
1.2.2. Your job title, personal skills, and fields of expertise.
1.2.3. Your social security numbers and identification document (if applicable to the Services you order).
1.2.4. Your financial transactions, such as payment details (for example, your credit card number and its expiration date, billing address, etc.), shipping and contact details, and business preferences.
1.2.5. Your financial status (if applicable to the Services that you order).
1.2.6. Your experience with the Services, based on your answers to us as part of our user research activities (such as our surveys and interviews).
1.3. When you contact us via our website or Services or give us your feedback about our website or Services, we collect information that you choose to share with us.
1.3.1. We use your email address to send out account-related and promotional email messages. The emails are sent by third-party service providers with whom we share your name and email address. Similarly, we use your phone number to contact you regarding account-related and promotional information (where permitted). To do so, we use our third-party service providers to call you, send you text messages, and record calls to improve your experience with our Services.
1.3.2. You may register to our mailing list and receive updates and marketing materials. You can opt out by simply clicking on the “unsubscribe” request in the email message.
1.4. Marketing and Business Development; Sales; Finance; Business Operations
1.4.1. As part of our marketing and business development, sales, finance, and business operations efforts, we collect personal data, including –
1.4.1.1. Information about your use of our website, Services, and our business partners, including how you use our Services. Examples of such information include the Internet Protocol (IP) address used to connect your device to the Internet; login details; access device and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system and platform, referral links, geo-locations, and clickstream data.
1.4.1.2. Information about whether you want to receive marketing communications from us and what your communication preferences are.
1.4.1.3. Information on how you interact with any of our email messages or other communications, including if you have opened the messages and engaged with them.
1.4.1.4. Information we get from third parties, including our business partners, service providers, and publicly available information.
1.4.1.5. Information we collect when we deliver support to our customers, including ticketing information and details of the support request.
1.4.1.6. Information captured by our cameras if you visit any of our premises and other types of information that we collect to ensure our premises remain safe and secure.
1.4.2. We can record calls, correspondence, and other communication channels, including screen capture, for compliance, quality, to maintain our records of activities, to improve our customer service and to train our team.
1.4.3. We provide services to customers, some of them are companies or other legal entities, and work with corporations, as part of our affiliation program and marketing activities. If you are an owner, employee, or representative of these types of corporations we will collect Information about you, such as your name, address, email address, job title, and phone number.
1.5. Minors
1.5.1. Our website and Services are not intended for or directed toward individuals under the age of 18 (for the purpose of this policy: “Minors”). If you are a Minor, you do not have authorization or permission to access or use our website and Services.
1.5.2. We do not knowingly collect personal data from or about Minors.
1.5.3. We will request proof of age as required under applicable law, via a recognized identification method, at any stage so that we can verify that Minors are not using our Services without appropriate consent. If it comes to our knowledge that a Minor is using our Services, we will block that individual from accessing our Services until the individual’s parent or legal guardian consents to the use of our Services.
1.6. Cookies. Like many websites and online platforms, we use cookies and similar tracking technologies to obtain information when your browser connects with our website. Please read our Cookies and Similar Technologies Policy for further details.
1.7. Aggregated Data. We process aggregated non-identifying data. For example, we use statistical analysis to improve our Services and share marketing data with our business partners where such information does not identify individuals.
2. What do we do with personal data?
2.1. We use personal data related to you for the following purposes:
2.1.1. To provide you with our Services.
2.1.2. To provide you with notifications related to your use of our Services and to send you marketing materials, via electronic newsletters, text messages, social media notifications, and promotional emails. If required by law, we will request your consent before sending you these messages.
2.1.3. To ask for your feedback and provide support.
2.1.4. To maintain our Services and to continue developing and making them better, including by personalizing your products based on your preferences.
2.1.5. To establish statistical data about our web traffic, identify potential cases of abuse of our systems, and prevent cyber-attacks, fraud, and identity theft.
2.1.6. If you are a representative of a customer which is a company or other legal entity, we will also use personal data related to you to deliver our Services and promote them, send proposals during a sales cycle, manage customer accounts and process and fulfil orders.
2.2. We use your email address and phone number to send out account-related and promotional emails. The emails are sent by third-party service providers.
2.3. We obey the law and expect you to do the same. If necessary, we will use personal data related to you to enforce our Terms of Service, policies, and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of our Services, and to take any action in any legal dispute and proceeding.
2.4. If you contact our customer support, we will use the content of your message for the following purposes: addressing your request, improving our website and Services, and legal defense.
2.5. You provide us with your freely given, specific, informed, and unambiguous consent to use your name and likeness, including your Tailor Brands’ products, for our internal and marketing purposes, as further described under our Terms of Service.
2.6. We use third-party payment processing services (the “Processing Services”) to process personally identifiable payment data related to you. If you choose to purchase products by using a payment service provider, we can also require you to provide your login details. The Processing Services have committed that they will comply with the necessary security standards. If you want to learn more about this matter, please contact us at [email protected].
2.7. Your interaction with social media features, widgets, or websites is governed by the privacy policies of the applicable social media websites. If you contact us via these social media websites, we will use the content of your message for the following purposes: addressing your request, improving our Services, and complying with applicable law. We are not responsible for any use, misuse, or unlawful use of the personal data that you choose to post or share on these platforms.
3. With whom do we share personal data?
3.1. We do not sell, rent, or lease personal data related to you.
3.2. We share personal data related to you with certain employees, and external consultants, within our corporate group, and with our affiliates, who are all governed by this policy.
3.3. We share personal data related to you with our business partners and with our service providers. For example:
3.3.1. Data Storage. We share personal data related to you with our data storage service providers for data hosting and security purposes.
3.3.2. Marketing and Business Development. We share information with digital marketing providers, social media and advertising companies, market research partners, potential customers and venues, event organizers and registration providers, and other trusted service providers who assist us with the performance of our marketing activities.
3.3.3. Sales, Finance, Business Operations and Delivering Service. We use (a) third-party sales tools to track pipeline activity and order information, (b) finance and invoicing tools to assist in managing orders, customer billing, and fulfillment, (c) legal and compliance tools to assist in our contracting and compliance activities, (d) consultants, contractors, and other specialists to provide professional services, and (e) other service providers which support our business operations.
3.4. Our business partners and service providers are contractually bound to keep personal data related to you confidential and appropriately secure.
3.4.1. Some of the use of financial data related to you is subject to Plaid’s privacy policy, currently available at www.plaid.com/privacy. By continuing to use our Services that are in collaboration with Plaid, as indicated by us, you signify your agreement and consent to Plaid’s privacy policy.
3.4.2. Our use of Google marketing services and features, which includes the Google Display Network, YouTube Ads, Google Ads, Google Ads Enhanced Conversions feature, and Google Remarketing, is also subject to Google’s relevant policies and agreements, and the option to opt-out from them via the relevant web page is available. Please read Google’s terms and privacy practices at https://policies.google.com/ for further details about your rights and Google’s practices.
3.4.3. Our use of Facebook marketing services and features is also subject to Facebook’s relevant policies and agreements, including Facebook’s Data Policy: www.facebook.com/policy.php?ref=pf, and the option to opt-out from them via the Facebook relevant help center page is available here: www.facebook.com/help/568137493302217.
3.4.4. Our use of TikTok marketing services is also subject to TikTik’s relevant policies and agreements, including TikTok’s privacy policy where you can exercise your privacy rights: www.tiktok.com/legal/privacy-policy-row?lang=en.
3.5. There are business activities, such as merger, acquisition, or investment, that require us to share personal data related to you with another entity, provided, however, that the receiving entity will comply with the relevant provisions stated in this policy.
3.6. We will share personal data related to you only subject to the terms of this policy or subject to your prior consent.
4. Do we disclose personal data to authorities?
4.1. We will need to disclose personal data related to you, as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our Terms of Service; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, interests or property, and that of our affiliates, you, and others; (g) if we are involved in any discussions related to the sale of all or part of our business; and, (h) to allow us to pursue available remedies or limit the damages that we can sustain.
5. Do we process aggregated and analytical information?
5.1. We use standard analytics tools. The privacy practices of these tools are subject to their own privacy policies, and they use their own cookies to provide their service (for further information about cookies, please see our Cookies and Similar Technologies Policy).
5.2. Among our analytics tools, we use Google Analytics and Google Analytics 4 (GA4) to improve our website and Services. More information about how Google collects and processes data is available at https://policies.google.com/technologies/partner-sites and policies.google.com/privacy?hl=en-US.
5.3. You can opt out of the relevant Google Analytics Advertising Features by visiting the following links: https://optout.networkadvertising.org/?c=1 and tools.google.com/dlpage/gaoptout.
5.4. We can use additional or other analytics tools, from time to time, to learn about how you and others use our website and Services, in support of our Services-related activities and operations.
5.5. We process statistical, or aggregated information and will share it with our affiliates for legitimate business purposes. It has no effect on your privacy because there is no reasonable way to extract data from the aggregated information that we or others can associate specifically with you.
6. What are your choices?
6.1. We will provide you with choices about the ways we use and share personal data related to you, and we will respect the choices that you make.
6.2. Where permitted by law, we will send newsletters or promotional communications to our customers. You can unsubscribe from these communications. For example, you can click an “Unsubscribe” link in our marketing email message and confirm the email address for which you would like to unsubscribe.
6.3. We collect and receive personal data related to you that we need for the purposes described in this policy. You can stop using our Services at any time, thereafter we will stop collecting further personal data related to you. However, we will store and continue to use or make available certain personal data related to you as indicated in this policy.
6.4. You can request to terminate your account with us, and that personal data related to you be deleted by contacting us. Any termination of your account will involve deletion of your account information from our databases except as we provide in this policy.
6.5. You can request a copy of the personal data related to you that we store about you by contacting us.
6.6. You can contact us at [email protected] and request access to the personal data that we keep about you, correct wrong details about you, or delete them from our active databases. We will consider your request in accordance with applicable laws and regulations. To the extent necessary, we will ask you to provide us with certain credentials or details to make sure that you are who you claim to be.
6.7. When we delete personal data related to you that we have collected from or about you, it will be deleted from our active databases, but we will keep a reasonable number of copies in our archives. Although we will deactivate your account, we will continue to retain the personal data related to you for legitimate business purposes as set forth above.
6.8. Note that we can delete personal data related to you in different manners, including by removing any identifying data and de-identify personal data related to you.
6.7. If you wish to exercise any of your rights in relation to personal data related to you, including exercising your choices or opt out rights, please send us an email to: [email protected]. To opt-out of analytic tools, you can also visit here: https://optout.aboutads.info/?c=2&lang=EN.
7. For how long do we retain personal data?
7.1. We retain different types of personal data related to you for different periods, depending on the purposes for processing the information, our legitimate business purposes, and pursuant to legal requirements under applicable law.
7.2. We will maintain your contact details, to help us stay in contact with you. At any time, you can contact our data protection team at [email protected] and request to delete your contact details. Note that we will keep your details without using them if necessary, and for the necessary period of time, for legal requirements and proceedings.
7.3. We will retain personal data related to you after you have terminated your use of our Services, if retention is reasonably necessary to resolve disputes between our customers, to prevent fraud and abuse, or to enforce this policy and our Terms of Service.
7.4. We will keep aggregated non-identifiable information without limitation, and to the extent reasonable we will delete or de-identify potentially identifiable information, when we no longer need to process the information.
7.5. In any case, we will keep information about you for as long as you use our Services, unless applicable law requires us to delete it, or if we decide to remove it at our discretion, according to the terms of this policy and our Terms of Service.
8. Do we transfer personal data outside your territory?
8.1. We store and process information, including personal data, either directly or using third parties, such as data hosting service providers, in Israel, U.S., UK, EU, and other sites, at our discretion. The laws of the territories where personal data related to you will be stored and processed can differ from the laws of the jurisdiction in which you live.
8.2. If you are a resident in a jurisdiction where transfer of personal data related to you to another jurisdiction requires your consent, then by consenting to this policy, you provide us with the necessary consent for such transfer.
8.3. We make sure that our third-party service providers provide us with adequate confidentiality and security commitments, and we take reasonable steps to ensure that personal data related to you is treated securely and in accordance with this policy.
9. How do we secure personal data?
9.1. We are committed to ensuring the security of personal data. We and our hosting services implement systems, applications, and procedures to secure personal data related to you, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information. These measures provide sound industry-standard security.
9.2. However, no security system is impenetrable, and although we make efforts to protect your privacy, we cannot guarantee that our Services will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse, misuse, and unauthorized use.
10. Do we update this privacy policy?
10.1. From time to time, we update this policy to comply with applicable law and to reflect changes to our processing practices in relation to personal data (“Privacy Updates”).
10.2. We will send you an email message or post a notice on our website, thirty (30) days before our Privacy Updates take effect, unless the update includes non-material changes (non-material changes will be effective immediately and without a notice), and except in urgent situations such as preventing fraud, compliance with applicable law, or addressing security and operability issues (which will be effective as soon as required, at our sole discretion).
10.3. If you object to our Privacy Updates, you can cancel your account. By continuing to use our website or Services after the Privacy Updates take effect, you signify your agreement and consent to the Privacy Updates, unless applicable law requires us otherwise.
10.4. We can modify, enhance, or improve our website and Services, and can accordingly offer additional tools and features. Such additional tools and features may be governed by additional or different privacy practices, terms, and conditions, as provided by us, where applicable.
10.5. This policy was written in English and may be translated into other languages for your convenience. If a translated (non-English) version of this policy conflicts in any way with its English version, the provisions of the English version will prevail.
11. How can you contact us?
11.1. If you have questions or comments about this policy, please contact us at [email protected].
11.2. We can only process requests received with sufficient information to enable us to process your request. If we need additional information to complete your request, we will ask you to provide it. If you do not provide sufficient information initially and do not respond to our request for additional information, we may not be able to complete your request.
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